Job Specification

Who Are Intelling?

Intelling is a unique, bright & vibrant organisation partnering with some of the UK’s leading brands. We are passionate about the delivery of professional expert advice through continuous development and growth of our team!

We now have exciting work from home opportunities!

The Role

We are looking for Customer Service Associates to join us where you will use your excellent Customer Service skills to support the general public with their queries in a calm, empathetic and professional manner.

Key Responsibilities

  • Make Outbound calls to the general public
  • Listening effectively to customers, showing empathy and understanding
  • Resolve customer query within agreed timelines, effectively and efficiently
  • Record customer details accurately
  • Provide a high-quality professional service
  • Ensure procedures and compliance requirements are adhered to at all times
  • Work to KPI’s set by team manager

Key Criteria

  • You must have your own Windows based PC or laptop and home high-speed broadband. You must have a quiet workspace where you can carry out this role i.e. a home office
  • Demonstrate good technology skills and understanding – this is a work from home position and therefore you must be confident in following direction for system set up and troubleshooting
  • You must undergo DBS background check
  • Excellent customer service experience
  • Must be able to demonstrate resilience, understanding and empathy as well active listening and patience
  • Strong relationship building skills
  • Excellent communication skills
  • Attention to detail
  • Demonstrate a positive and professional attitude
  • Ability to work under pressure
  • Ideally you will have previous experience of using phone & technology systems within a call centre

What You’ll Get

  • Fixed Term Contract with a possible extension
  • Full training
  • Safe working environment – there’s no place better than your own home!
  • Development and Leadership programmes
  • Employee perks scheme
  • Monthly incentives
  • Promotion opportunities

Additional Information

  • Hours: 08:00 AM – 20:00 PM
  • Shifts: 4 Days On / 4 Days Off
  • Salary: £8.91 per hour
  • Job Type: Fixed term contract to end Nov 2021 with possible extension

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job.  It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

Intelling LTD is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Due to the volume of applications, Intelling Ltd will only respond to those shortlisted.


Job Title
Outbound Customer Service Associate

Job Type
Fixed Term Till Nov 2021

4 Days On / 4 Days Off
Shift Pattern

08:00 AM – 20:00 PM

£8.91 per hour

(Work From Home)