Job Specification

Who Are Intelling?

Intelling is a unique, bright & vibrant Business Process Operation proactively partnering with our clients, who are some of the UK’s leading communications brands!  We are passionate about the delivery of professional expert advice through the power of communication and continuously strive to stay one step ahead!

Central to our core values is the development of our team and as Investors in People we encourage them to achieve their potential.  As a company, our employees are important to us and with exciting growth throughout 2021 now is a fantastic opportunity to join us and excel your career!

The Role

As our Real Time Analyst you will be supporting our operation to ensure service levels across our inbound campaigns are on target.  Working closely with you team you will provide insights into activity across the company.

Key Responsibilities

  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyse and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned

Key Requirements

  • Demonstrate sound work ethic
  • Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
  • VBA macros an asset
  • Ability to create reports in Excel and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Previous call centre experience required
  • Previous Work Force Management experience is considered an asset

Personal Attributes

  • Excellent people management skills
  • Proactive and decisive approach to problem solving
  • Strong organisational aptitude and proven time management skills
  • Highly motivated, pro-active, and enthusiastic
  • Highly effective communicator
  • Can deal well under pressure


  • A professional & fun working environment
  • Development and progression opportunities
  • Onsite parking
  • Onsite canteen
  • Good public transport links
  • Company perks scheme
  • Recommend a Friend opportunities

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job.  It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

Intelling LTD is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Due to the volume of applications, Intelling Ltd will only respond to those shortlisted.


Job Title
Real Time Analyst

Job Type
Full-Time, Permanent

5 Days From 7

08:00 AM – 20:00 PM



Closing Date