Job Specification

Who Are Intelling?

Intelling is a unique, bright & vibrant Business Process Operation proactively partnering with our clients, who are some of the UK’s leading communications brands!  We are passionate about the delivery of professional expert advice through the power of communication and continuously strive to stay one step ahead!

Central to our core values is the development of our team and as Investors in People we encourage them to achieve their potential.  As a company, our staff are important to us and with exciting growth plans for 2021 now is a fantastic opportunity to join us and excel your career!

The Role

As a Customer Service & Billing Executive you will take ownership of customer queries, invoice collections and records maintenance. You will design and maintain a process to ensure accuracy.

Using your excellent customer service skills you will build a rapport with customers and assume an “account manager” role in some instances.

This is an excellent opportunity for someone to come in and run the billing dept and eventually manage a team of their own within the Neatley brand.

Key Responsibilities

  • Building excellent customer relationships
  • Invoice management and collections
  • Maintaining & implementing Direct Debit payments
  • Maintaining billing records
  • Fault diagnosis (first & second line)
  • Raising line & broadband faults
  • Updating and maintaining inhouse CRM

Key Requirements

  • Excellent customer service experience
  • Ideally you will have experience with debt collection processes
  • Ideally you will have experience using Telco wholesale systems & the Union Street billing platform
  • Sage accounts experience
  • Advanced knowledge of MS Excel
  • Excellent customer service experience
  • Resilient and calm manner


  • Onsite Parking
  • Excellent transport connections
  • Onsite canteen
  • A professional & fun working environment
  • Breakout area with ping pong and games consoles
  • Development opportunities
  • 100’s of free and discounted offers from top UK brands
  • Regular Incentives
  • Recommend a Friend incentives

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job.  It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

Intelling LTD is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Due to the volume of applications, Intelling Ltd will only respond to those shortlisted.


Job Title
Billing Executive

Job Type
Full-Time, Permanent

Monday – Friday

09:00AM – 17:00PM


Burnley / Manchester

Closing Date