Job Specification

Who Are Intelling?

Intelling is a unique, bright & vibrant Business Process Operation proactively partnering with our clients, who are some of the UK’s leading communications brands!  We are passionate about the delivery of professional expert advice through the power of communication and continuously strive to stay one step ahead!

Central to our core values is the development of our team and as Investors in People we encourage them to achieve their potential.  As a company, our employees are important to us and with exciting growth plans for 2021 now is a fantastic opportunity to join us and excel your career!

The Role

As our MI Analyst you will be extracting, interrogating, and analysing data to support business decision making across our operation and business.

Key Responsibilities

  • Drawing together business performance information from across the organisation and assisting in the production of regular reports and the monthly performance packs
  • Ensure reports are completed within the specified requirements and the agreed SLAs and ensure the requestor understands any limitations
  • Assisting the Management Information team in monitoring the performance of all business functions against the business plan targets and KPIs
  • Support the MI Analysts in the development and delivery of more complex and ad-hoc reporting requirements where frameworks may not exist and data is coming from a variety of complex sources
  • Provide cover for other members of the team when required

Skills & Experience Required

  • At least 1 year experience within a call centre environment
  • Ideally you will have previous MI or finance experience
  • Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
  • VBA macros an asset
  • Ability to create reports in Excel
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Demonstrate an excellent work ethic
  • Demonstrate resilience


  • £22,000 – £24,000 depending upon experience
  • Working hours – Mon-Fri 9am to 5pm
  • A professional & fun working environment
  • Onsite parking
  • Onsite canteen
  • Breakout area with ping pong and games consoles
  • Development opportunities
  • Regular Incentives
  • Recommend a Friend opportunities

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job.  It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

Intelling LTD is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Due to the volume of applications, Intelling Ltd will only respond to those shortlisted.


Job Title
Management Information Analyst

Job Type
Full-Time, Permanent

Monday – Friday

09:00 AM – 17:00 PM

£22K – £24k
Depending Upon Experience


Closing Date