ONE SYSTEM.

For Advanced Customer Engagement

OMNIDESK BENEFITS.

The Intelling Omnidesk is an omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. One Platform, Every Customer. Example uses for this platform could be:

PRODUCTIVITY.

Users can connect to their customers over preferred channels and be more accessible and informed than via traditional methods. The internal management team can monitor activity and performance in real-time for improved internal performance and quality assurance

Sales Generation

Customer Services & Enquiries

Marketing Campaigns

PROCESS.

The Omnidesk ensures that a business can set and adhere to operational and workflow processes. Campaign and list management determines many factors including: who is contacted, when they are contacted, which agent or channel makes the contact, and what happens if the customer contact is unsuccessful and contact needs to be re-attempted.

Workflows & Customer Lifecycles

Customer Retention & Renewals

Service & Delivery

Business or Branch Communication

MANAGEMENT INFORMATION.

The Omnidesk makes activity, performance and results visible throughout a business at all levels. This information is delivered in real-time as well as historically to support management of what is happening now, reporting what has happened and planning for the future.

THE PLATFORM.

The Omnidesk omni-channel platform connects customers to your company over multiple channels simultaneously. Skilled operatives can operate dedicated or multiple channels based on your requirements.

LIVE CHAT.

Connect your campaigns to our live chat API, receive inbound Live Chat and respond with pre-programmed canned messages or free type.

The Email module provides you with the ability to communicate via Email. Using this platform clients can route incoming emails to the correct department, filter keywords, enable workflows or distribute to customer services.

EMAIL.

The SMS module provides you with the ability to communicate via SMS long numbers or short numbers. Using our SMS platform clients can route incoming SMS to the correct department, filter keywords, enable workflows or sort and filter as per your requirements.

We offer a fully featured VOIP Web RTC Voice Contact Centre Solution which can also function as an ACD/IVR for Inbound calls. The system is capable of inbound, outbound and blended call handling.

SMS.

VOICE.

WHATSAPP.

The WhatsApp module provides you with the ability to communicate via WhatsApp Messenger. Using our WhatsApp platform clients can route incoming messages to the appropriate associates whilst collecting important customer sales information through automated questions.

“More expensive to win a new customer than retain an existing one”

“On average, Contact Centres with Live Chat report a 15% increase in efficiency”

“Increase in customer retention can lead to a 25-100% increase in profit”

ONE SYSTEM FOR ADVANCED CUSTOMER ENGAGEMENT.

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