Intelling employs a wide range of staff, from highly skilled IT/ data analytics staff to more junior contact centre operatives. The Company’s contact centres, currently located in Manchester and Belfast are designed for a capacity of 250 agents. This ensures a manageable recruitment pool and allows for a selective employment approach.
To further maximise performance, Intelling has established an apprenticeship academy and a progressive career path for its Contact Centre staff. The building blocks of the career paths are supported by a combination of nationally recognised vocational qualifications and employee development programmes.
In 2013, the Company became an approved training provider of NVQ qualifications and now directly employs qualified NVQ assessors.