Values & Vision

“Having left school at 16 i was fortunate to join the British Gas apprenticeship scheme where i learnt about business whilst receiving a further education. Since British Gas i’ve had the privilege to work for a number of great businesses with great leaders. When i created Intelling i wanted people to have the same opportunity and experience that i was fortunate to gain, that’s why we have invested heavily in our apprenticeship programme, education opportunities for all and bespoke training programmes to help people reach their potential. At Intelling culture and values are incredibly important as we fundamentally believe if this is right, everything works”

Phil Morgan, Chief Executive Officer

Culture

The Intelling Senior Management Team have focused the culture of the business around teamwork and the development of its people. The Company has designed and implemented a ‘whole of life’ educational programme for its staff. This starts with a comprehensive induction process that aims to set out an employee’s career path based on recognised apprenticeships and leadership courses. As a consequence, Intelling has a settled and well trained team of staff

Awards & Recognition

Our People

Intelling employs a wide range of staff, from highly skilled IT/ data analytics staff to more junior contact centre operatives. The Company’s contact centres, currently located in Manchester and Belfast are designed for a capacity of 250 agents. This ensures a manageable recruitment pool and allows for a selective employment approach.

To further maximise performance, Intelling has established an apprenticeship academy and a progressive career path for its Contact Centre staff. The building blocks of the career paths are supported by a combination of nationally recognised vocational qualifications and employee development programmes.

In 2013, the Company became an approved training provider of NVQ qualifications and now directly employs qualified NVQ assessors.

Meet The Team

Ron Pierce
Ron PierceChairman
Ron held the position of Executive Director for A4e from December 2013 until September 2015. Whilst there, he was accountable for the Training, Education and Advice (TEA) Division with a turnover of £94 million and an EBITDA of £8.2 million.
Phil Morgan
Phil MorganChief Executive Officer
Phil has over 27 years’ experience in the contact industry, specialising in outbound/ inbound telemarketing since 2006. As a member of LBM’s Executive Management Team, Phil played an active involvement in developing LBM’s business strategy to integrate Data, Analytics & Contact solutions.
Steve Taylor
Steve TaylorChief Financial Officer
Steve is an ACA, having qualified with Arthur Andersen. He subsequently worked as a management consultant with BDO Consulting. He has a wealth of experience working with new business start-ups in a wide variety of industries.
Stephen Mackarel
Stephen MackarelMD Workair
Stephen is a Chartered Director with over 20 years’ experience in the consumer electronics, telecoms, utilities and FMCG sectors.

Claire Christie
Claire ChristieMD BPO
In September 2015, Claire joined Intelling Ireland from Convergys, previously Stream/ LBM, bringing with her over 15 years’ experience in the Contact Centre Industry.
James Wilson
James WilsonMD Re-Seller
James is a serial entrepreneur who founded the largest business products group in Europe, Officepoint, growing it to £240 million in annual sales.

Craig Winnard
Craig WinnardMD Data
Joining Intelling as Commercial Director in 2015, Craig began his professional career with GlaxoSmithKline on their graduate management programme.