We Provide

We are a professional service focused business and work on behalf of some of the biggest brands in the UK. We provide all industries with full service, omnichannel and contact centre support.

Using our dedicated, experienced and well trained staff we never fail to deliver results.

Lead Generation / Sales / Customer Management

Telecoms & Media

Utilities

Retail

Technology & Consulting

Innovation

Leading Edge Technology

Intelling’s technology division has developed a number of database and digital marketing applications in-house. The Company complements its in-house developed products with an exclusive European agreement to use Avatar – a cutting edge software.

Investment in People and Training

All staff training is undertaken in-house and to the highest of standards. Intelling has been an approved NVQ training provider since 2013 and the Company employs qualified NVQ assessors. The Company ensures that the quality of staff representing major brands is tightly controlled. The business is centred around a culture of people development, team work, mutual respect and Company development.

Robust System of Quality Control and Compliance

Data protection at consumer and business levels is continually becoming more regulated and onerous. Intelling has systems and procedures which meet the current and proposed regulatory requirements of both the UK and European Data standards authorities.

BPO SERVICES

The crucial element to success is Intelling's ability to provide end-to-end customer management programmes.

Heart of Intelling's Offering

Programmes which seamlessly integrate online marketing and online data generation with offline marketing, thereby delivering market leading new customer acquisition programmes, alongside world class customer management services.

RE-SELLER

Creating a number of successful campaigns for both Telcom and Energy switching companies.

Access to Our Own Data

We have launched two own-brand service and price comparison sites, namely National Broadband Service (NBS) and National Utility Service (NUS)

RETAIL

We have used our relationships to enter into wholesale agreements, selling voice and data services to SME's.

Time for SME Market Development

Using our BPO multichannel sales engines, allows us to acquire customers via digital and telesales channels.

Data Generation & Analytics

Data quality and effective data management are paramount to the success of
acquisition marketing campaigns. The cost of supply and the quality of the data are
signifiant differentiating factors. Intelling has developed a network of brokers and
affiliates from which it buys data, but importantly, it has also established its own
Contact Centres from which it can generate its own data.
The cornerstone of Intelling’s business model is the ownership of the data supply
chain, in order to future proof against planned changes to data legislation. Data
quality and effective data management are paramount to the successful execution of
marketing campaigns.

Avatar Technology

The Avatar platform uses pre-recorded audio in conjunction with a scripted, on-screen conversation flow and is operated by a human agent who can hear the dialogue between the customer and the Avatar audio. Essentially, the Avatar platform talks to the customer without the agent ever being able to speak to him/ her directly, as the agent selects appropriate voice responses for the Avatar platform to verbalise from a keyboard.

Our Partners